Domain Name Questions
Can
I check domain name availability?
Yes.
You can use our domain name availability form located on our
associated page at http://www.fulldns.com.
Will
I be able to access my domain name with or without the 'www.'?
Yes.
Both.
Do
you handle domain registration?
We will
register your domain name for you at no charge.
Will
domain names be registered under my name?
You will
be listed as the Admin and Billing contact as well as the
registrant. Host-Host will be listed as the technical contact.
Will
I be able to move my domain elsewhere if I wish?
Yes.
The domain will be registered under your name and as such
can be moved whenever and wherever you want at any time.
Can
I transfer my existing domain?
Yes.
Whether you place an order by telephone or via our online
order form, be sure to specify that you are requesting a transfer
and NOT a new domain. You should keep the service at your
present site while waiting for your domain name to transfer.
We will provide you with a temporary IP address so you can
mirror your site on our server. All e-mail and Web pages will
still be accessed from your current site. When InterNIC receives
the request, they will generate an acknowledgment request
(Ack/Nak) and send it to the current administrative and technical
contact of the domain. Once the administrative or technical
contact acknowledges the transfer, InterNIC will update their
records.
It is
very important that you use the same email address on the
template as that which is on file at InterNIC. If the email
address differs from that which is on file, InterNIC will
treat the transfer as a delete/new and will not allow the
transfer to be completed.
If the
contact information for the domain is no longer current, you
will need to prepare a fax on company letterhead, as follows:
- Include
company name, address and phone number in the header
- Reference
the domain name and NIC tracking number
- Request
the domain name modification in accordance with the NIC
number to the new Name Servers
- Have
the President or Vice-President of your company sign the
request
- Print
the name and title below signature
- Fax
this letter to us, ATTN: DOMREG department with 'InterNIC'
as the subject.
How
long does it take before my domain name is active?
It can
take anywhere from 24 hours to one week before the interNIC
processes your registration. Once the InterNIC announces that
your domain name has been registered (or transferred, if applicable),
it usually takes about 72 hours before it visible to all users
of the Internet. All Internet providers must update their
records (DNS tables) to reflect new site locations. This process
is called propagation
I
signed up x days ago and my domain is still not active. How
come? What can I do?
If you
signed up more than 3 business days ago and your domain has
still not transferred to our servers, there are several possible
reasons why the interNIC has not yet processed your domain
transfer. When you signed up with Host-Host, a domain modification
form was automatically sent to the InterNIC on your behalf
requesting that your domain name be transferred to our servers.
The InterNIC then sends an acknowledgment request (Ack/Nak)
to the Administrative and Technical contact of the domain.
If you are not the Technical or Administrative contact for
the domain or you are no longer receiving email at the address
you used when you first registered the domain, then you will
never receive this email. If this is the case, then you will
need to contact the InterNIC and they will arrange to have
you fax some information to them to verify ownership of your
domain and to approve the transfer. If you did receive and
reply to the acknowledgment request and it has been more than
48 hours, then there may be something else holding up this
process and you should contact us at support@host-host.com.
Information
you may need:
interNIC
(Network Solutions) - 703-742-4777
Host-Host
nameserver info:
Primary Name Server
Hostname - ns1.fulldns.com
Netaddress - 208.32.175.136
Secondary
Name Server
Hostname - ns2.fulldns.com
Netaddress - 208.4.52.30
Do
I need to cancel my account with my old hosting company before
transferring to Host-Host?
No. We
recommend you keep your service with your old provider until
you have transferred all of your files and your domain is
pointing to our servers. This will allow you to avoid any
unnecessary downtime.
Can
I transfer an international domain name to your servers?
In most
cases yes. Certain countries require that the site itself
be hosted within that country. You will need to contact your
local NIC to find out. If they do allow you to host your site
within the U.S. and your domain name is not handled by the
interNIC, then you will need to submit a transfer request
on your own . Below is our nameserver information to assist
you in the transfer:
Prime
Name Server
Host-Host nameserver info:
Primary Name Server
Hostname - ns1.fulldns.com
Netaddress - 208.32.175.136
Secondary
Name Server
Hostname - ns2.fulldns.com
Netaddress - 208.4.52.30
Can
I have more than one domain pointing to a site?
Yes.
There is a $40 one time charge for each domain you wish to
point.
I
don't have a website yet. Can I "park" my domain at Host-Host
until I'm ready?
Yes.
Domain parking is free, and is provided at http://www.fulldns.com.
Do
you offer subdomains i.e. subdomain.mydomain.com?
Yes.
There is a one-time charge of $15 for every subdomain you
request after the first free one.
I
changed my mind and want a different domain name, what will
this cost?
An additional
setup fee of $50 will be charged for any domain name changes
for an existing web hosting account.
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